We hardly had to lift a finger our entire stay! The Preferred Club concierge set up our spa appointments. The drinks were free-flowing at every single bar and restaurant! The Preferred Club concierge was fantastic on the beach as they would prepare our beach cabana by laying out towels and covering the pillows. Both properties were extremely clean and well-maintained. Both were Amazing! We also loved the Hibachi restaurant at Secrets which was the only restaurant to require reservations. I also recommend eating at Oceana (seafood restaurant) which is on Secrets property. We have done many, many, many cruises and all-inclusive resorts and found the food at Secrets Playa Mujeres to be above average for sure! I give the food a solid B+ and the service we experienced was phenomenal! I recommend eating at the Brazilian steakhouse at Dreams called Gauchos. We dined at several restaurants on both Secrets and Dreams property and Everything we ate was delicious!! Was it the best food ever? No. We were also given a nice bottle of champagne in our suite.

Soft, plush robes and slippers and a fully stocked mini-bar with soda, juice, beer, bottled water, and liquor minis. It was the most beautiful resort room ever!! Plenty of space, 2 bathrooms, a full sized living room, 2 balconies with a hot tub on the balcony off the bedroom, a double rain shower and huge walk in closet. We absolutely did not want to leave Secrets Playa Mujeres! We stayed in room 3524 Preferred Club Master Suite. We just returned home this afternoon and it was a very sad flight home. We look forward to welcoming you back in a not too distant future. Once again, thank your for your comments, our guest’s feedback is truly appreciated in our constant commitment to improve our service levels and to take the necessary measures on our opportunity areas in order to prevent recurrences. We´ve strived to give the best hospitality and service that our dear guests deserve. As you mentioned, one of our bars, the Piano Bar offers wine and world-wide cocktails in a private ambiance while enjoying the melodies from a piano. We are delighted to notice that our buffet Market Café, Himitsu and Portofino gourmet restaurants fulfilled your expectations. Our guests are really important for us to deliver them an extraordinay and an unforgettable experience while staying in paradise. We apppreciate your kind comments, specially about our service. Kind regards,ĭear JanIceDes, Thank your for choosing the hospitality of our resort, moreover, to invest your time on sharing a review about your experience with us.

It will be an honor to welcome you back and being your host again in a not too distant future. Once again, we appreciate your comments and please do not be concerned that your feedback has been shared with our team in order to keep up the motivation and passion to provide to our dear guests the best service. As you mentioned at our resort, our guests can find 9 dining options of tastier recipes and have the possibility to enjoy 10 more dining options having free flow access at our sister resort Dreams Playa Mujeres Golf & Spa Resort. Our staff strived to deliver to our guests, exclusive, alluring and pure experiences during their stay with us. Being an Unlimited Luxury experience, our resort offers international and domestic top-shelf spirits, perhaps, being part of our Preferred Club, fine liquors are also served to our guests. We are glad to notice that our Preferred Club made your stay enjoyable. It is of great pleasure to know that you were highly satisfied with our services and hospitality, what describes the most our brand. Dear Javier S, We would like to thank so much for taking the time to share an overview of your recent experience with us, at Secrets Playa Mujeres Golf & Spa Resort.

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